Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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If you have a concern, question, compliment or complaint about the service you have received from any of our services, or you need or want more information on the services we provide, then our Customer Experience team can help you.

Full details of our complaints policy is available at (external website).

Please chose the most appropriate option below or call us on 0300 303 9509 for more information.

Contact the team

To raise a concern, ask a question, make a complaint or leave a compliment, please email us at or write to us at the address below.

Virgin Care Customer Experience
Farnham Hospital,
Hale Road,
Farnham GU9 9QL

t: 0300 303 9509

Please note, the phone line and mailbox are monitored between 9am to 5pm Monday to Friday. Please do not use these lines for emergency medical help, instead please dial 111 or 999 as appropriate.